Refunds and purchase issue handling
AgentLoomX sells digital products, so purchases are generally final. If something was materially misrepresented, billed incorrectly, or delivered in a broken or unsafe state, we review the situation and handle qualifying refund cases directly.
Material misrepresentation
A listing significantly differs from what was described on its public product page in a way that meaningfully affects expected use.
Broken or unusable delivery
A member receives a product that does not function as described and the issue cannot be reasonably resolved through normal support review.
Duplicate or incorrect billing
The same transaction was billed more than once or the member was charged in error.
Malicious or unsafe listing findings
A listing is later found to contain malicious, abusive, or materially unsafe behavior that should not have remained purchasable.
Important limits
What this policy does not promise
Because AgentLoomX distributes digital products, purchases are generally final unless a qualifying issue exists.
Refund decisions are reviewed case by case rather than auto-approved by default.
Member regret, changed plans, or unsupported custom expectations usually do not qualify on their own.
Refunds may be limited or declined where the issue is caused by missing third-party accounts, unsupported environments, or stated prerequisites the member did not meet.
How review works
How to raise a purchase problem
Start with support and describe the product, issue, and what outcome you are seeking.
AgentLoomX reviews the listing page, transaction record, and any available support history.
If needed, we may request screenshots, setup details, or a short explanation of the failure.
If the case qualifies, the transaction may be refunded, reversed, or otherwise resolved through the payment provider workflow.