Returns and Dispute Response Agent

# Returns and Dispute Response Agent

An agent kit for online sellers facing returns and disputes on eBay, Poshmark, Mercari, Depop, Etsy, Whatnot and Facebook Marketplace. Paste the case. You get back:
- the respond-by date at the top;
- a timeline of the case;
- a side-by-side of what the listing said, what the buyer claims and what your evidence shows;
- one recommended path, with reasons;
- a calm message to the buyer and, if needed, a factual statement to the platform;
- the evidence to attach, what to do if it goes against you, and how to prevent it next time.

It covers "not as described", "item not received", transit damage, partial-refund requests, chargebacks and suspected switch or empty-box returns.

Made by AgentLoomX (https://agentloomx.com). Version 1.0.0.

## Who it's for

- Resellers and small shops who get a few cases a month and want to handle them well.
- Sellers of electronics, cameras, vintage and other items where "doesn't work" claims are common.
- Anyone who just got their first return request and isn't sure what to say.

## What's inside

```
returns-dispute-agent/
  instructions.md                        the agent's instructions (system prompt)
  knowledge/case-playbook.md             case types, decision trees, partial refunds, platform notes
  knowledge/evidence-and-timelines.md    timeline template, evidence by case type, deadlines, writing tips, prevention
  starters.md                            conversation starters
  claude-code/agents/return

…

The full file is included with your purchase.